The health network had to enable over 300 staff to work from home during the 2020 COVID pandemic. Flagship quickly created and staffed a comprehensive service desk to support those remote workers, including the integration of their ServiceNow ITSM ticketing system, Microsoft Teams Chat and email.
Large NYC Health Network
Stepping in after the loss of key leaders at a hospital with a vast community practice footprint, Flagship managed key aspects of the Epic system implementation. With only 5 days’ notice the Flagship team was engaged as it successfully brought the project to conclusion.
CT Community Hospital
Provided managed backup solution due to regulatory compliance concerns, including enterprise backup for 300+ servers with off-site retention at remote data center.
Large Hospital in Central CT